Returns + Exchanges:
Body jewelry sales are final. Read my full shop policies here: Returns & Shipping
Please ask all size related questions prior to ordering, I'm always happy to help! Send me a message here: Email Me
. I respond to emails within 24 hours Mon-Fri, weekends excluded.Fabrication Time + Shipping:
I make everything one at a time by myself. Your jewelry will take me approximately 4 weeks to make before it is shipped. Business days are Monday-Friday, weekends and holidays excluded (business days are not consecutive calendar days).
Shipping within the US costs a flat $3.50 for orders under $36 (orders over $36 ship for free). Shipping costs for locations outside of the US vary from $9-$17. All orders are shipped via USPS First Class with a tracking number. Cancellations + Size Changes:
Cancellations and requests to change the size must be sent within 48 hours of the sale. Otherwise, I will have already started working on the order. I am a single maker, there is no team behind Metal Lotus.
I may still be able to change the size after 48 hours depending on how far I've gotten on the order. However, I reserve the right to refuse order cancellations, or charge a 15% restocking fee, when I have already spent money purchasing supplies for an order and spent time working on it.
Please don't request a cancellation the week that your order will be shipping as the jewelry has already been made custom to the size you picked out by this time.