Returns + Exchanges:

Body jewelry sales are final. Read my full shop policies here: Returns & Shipping

Get in touch within 3 business days if something looks wrong with your order. I stand behind my work, and will always make things right ASAP if there's a problem. Although I don't accept returns or exchanges if you ordered the wrong size, it's a super easy fix for any of my septum/daith rings or pushfit studs! The hoops and backings for those can easily be replaced, just email me!

Please ask all size related questions prior to ordering, I'm always happy to help! Send me a message here: Email Me. I respond to emails within 24 hours Mon-Fri, weekends excluded.

Fabrication Time + Shipping:

My current fabrication time is 14 business days. Business days are Monday-Friday, weekends and holidays excluded (business days are not consecutive calendar days). 

Shipping within the US costs a flat $3.50 for orders under $75 (orders over $75 ship for free). Shipping costs for locations outside of the US vary from $9-$17. All orders are shipped via USPS First Class with a tracking number.

Cancellations + Size Changes:

Cancellations and requests to change the size must be sent within 4 hours of the sale. Otherwise, I will have already started working on making the jewelry and packaging the order. I am a single maker, there is no team behind Metal Lotus.