Shipping + Returns

For the safety of all my customers, I do not accept returns on piercing jewelry. All body jewelry sales are final.

This is a standard policy in the body jewelry industry that protects the health of the consumer. I only sell completely new, unworn pieces. Fake septum rings are also nonreturnable for hygiene reasons.

I want you to love wearing your new jewelry, so please get in touch and ask all questions about sizing prior to purchasing if you are unsure what size will fit you.

No, you cannot send the jewelry back to me for alterations. I have a strict no return policy on body jewelry. For the safety of all my customers, I never allow my tools to come in contact with previously worn pieces.

You can find my measuring guide here: Measuring Your Piercing

I'm always happy to answer any size related questions prior to shipping your order if you need help!

All of my jewelry is made to order. My current fabrication time is 14 business days (Mon-Fri).

I currently ship worldwide.

Orders under within the US ship for $3.50. The price for international shipping will vary according to the destination.

I offer free shipping on US orders over $75

Tracking is included in the shipping cost for both domestic and international shipments. You will receive a shipment notification email when the order ships that contains your tracking number. 

Both domestic and international shipments are sent USPS First Class in a tiny gift box for protection during transit with a tracking number. You are able to find your tracking number in both the shipment notification email that I send, as well as on the order status page (you can find a link to that in your order confirmation email). 

On average, orders sent via USPS First Class take around a week to arrive.

Occasionally, packages may encounter delays within the USPS network, which will make them take up to 3 weeks to arrive.

On average, international packages take 3-6 weeks to arrive, although some may take much longer if they are stopped for inspection by your country's customs office. International packages are not considered lost until 8 full weeks have passed from the date I shipped the package. 

I don't currently offer a separate gift wrapping service, but I do package all orders in a tiny black box wrapped with a ribbon that could easily be gifted as-is.

Refunds are credited back to the original payment method. The money is immediately deducted from my account the moment you get a notification that the order was cancelled and refunded.

If you paid using a credit card, it usually takes 3-5 business days for the money to get credited back to your account (this is determined by your bank or card issuer, not me). If you paid using a PayPal e-check it may take up to 10 business days for the refund to fully process. 

Business days do not include weekends.

Size Questions

No worries, I have a helpful guide for you to read here: Measuring Your Piercing

If you still need help, please send me a message through the contact form!

All of the hoops in my shop are measured using the inner diameter. Although, if you need to know the approximate outer diameter of a piece to see how much space it will take up I'd be happy to provide that - just send me an email!

The gauge is how thick your jewelry is. Jewelry gets thicker the smaller you go in numbers. For example, an 18 gauge nose stud is thicker than a 22 gauge nose stud. You will see gauge written like this: 16G, 16g, and 16 gauge.  

If you don't know which gauge you wear you may be able to measure it at home! 

As long as you are wearing the correct gauge of jewelry in your piercing, just use a caliper to measure how thick (big around) your jewelry is. For reference, a "normal" ear lobe piercing that has not been stretched (especially if it was done with a piercing gun) is 20 gauge.

AWG (American Wire Gauge) Measurements: 

22 gauge = 0.64mm

20 gauge = 0.81mm

18 gauge = 1.02mm

16 gauge = 1.20mm

14 gauge = 1.63mm

12 gauge = 2.06mm

10 gauge = 2.59mm

8 gauge = 3.25mm

The millimeter measurement that corresponds with each gauge can vary slightly depending on the manufacturer (usually +/- 0.5mm). For example, you may find that your 16 gauge helix stud measures 1.3mm.

The inner diameter of a hoop refers to the measurement that is taken in a straight line from inside edge to inside edge. 

Please see my post on that here: How to Measure Your Septum

Please see my post on that here: What size nose ring do I wear?

About the Metals

The FAQ page on the Argentium Silver website says this about their silver alloy in comparison to regular sterling silver:

"It is purer than Sterling (935 or 960), has increased tarnish resistance, a whiter colour, antibacterial and hypoallergenic properties and a firestain-free surface. All of these benefits make Argentium Silver better for the end wearer and gentler on the environment, as less chemicals are used in production."

I choose to work with Argentium Silver because it is recycled, 93.5% silver, tarnish resistant due to the added germanium, does not contain nickel, and has greater durability and scratch resistance over traditional sterling silver alloys. The transparent layer of germanium oxide that forms on the surface is what allows pieces made from Argentium Silver to resist tarnish so well.

Nope! I use Argentium silver, which is recycled, 93.5% silver, tarnish resistant due to the added germanium, and does not contain nickel. It is an alloy of silver, copper and germanium.

If your bead has started to tarnish you can easily restore it back to the way it looked when it was new. Use a silver polishing pad (or cloth) to restore the shine, and always store your beads in a bag with an anti-tarnish tab when they aren't being worn. 

You can also use 1500 grit sandpaper on the front side of the bead to restore the brushed finish if needed after polishing. This will also fix any scuff marks that happen after dropping the bead on a hard surface. Make sure you are only using the sandpaper in a horizontal motion across the front side of the bead design, never use sandpaper on your hoop.

Misc. Questions

No, I'm sorry. I'm not accepting custom projects at this time.

Please check out my resource page here: How to Use Captive Bead Rings

It contains all of my troubleshooting tips, pictures, and a video.

No, you will need to wait until your piercer tells you that your piercing is fully healed. All of my jewelry is intended for wear in fully healed piercings only.

No, I only sell my jewelry online. I don't offer in-person pickups on orders, and I don't have inventory for you to browse (everything is made to order). 

As a small business, I sometimes have to make the decision to discontinue jewelry based on the availability of supplies or the demand for it. I make my own jewelry, using my own designs and tools in my personal studio, there won't be another shop legally selling them that I could point you to.

Gift Cards

Yes, provided there is still a balance remaining on the card. However, they cannot be reloaded.

Yes. A customer can redeem another gift card during checkout.

Customers can't check their own gift card balance, but I can check it for you. Just send me an email with your order number!

Gift card codes are considered currency, so only the customer can see the full code. However, I can resend the gift card to the original email address that is associated with the purchase. Just send me an email with your order number!

No, gift cards cannot be reloaded.

Yes, you can also use a discount code when you purchase something with your gift card because gift cards are considered a form of currency.