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FAQ

Returns, Shipping & Delivery

Your order will take me approximately 15 business days to make before it is shipped.

Business days are Monday-Friday, weekends and holidays excluded (business days are not consecutive calendar days).

For the safety of all my customers, returns are not accepted on piercing jewelry. This is a standard policy in the body jewelry industry that protects the health of the consumer. I only sell completely new, unworn pieces. Fake septum rings are also nonreturnable for hygiene reasons.

I want you to love wearing your new jewelry, so please get in touch and ask all questions about sizing prior to purchasing if you are unsure what size will fit you. 

Full Return Policy 

Yes! Both domestic and international shipments are sent USPS First Class in a tiny gift box for protection during transit with a tracking number. You are able to find your tracking number in both the shipment notification email that I send, as well as on the order status page (you can find a link to that in your order confirmation email). 

Typically, USPS first class mail takes 3-5 business days to arrive. However, delays are always possible and sometimes packages take up to 2 weeks to arrive. You will receive a tracking # with your shipment confirmation that allows you to check on the status of your package.

On average, international packages take 3-6 weeks to arrive, although some may take much longer if they are stopped for inspection by your country's customs office. International packages are not considered lost until 8 full weeks have passed from the date I shipped the package. 

I don't currently offer a separate gift wrapping service, but I do package all orders in a tiny black box wrapped with a ribbon that could easily be gifted as-is. 

I'd be happy to write a specific message to include with the order! Just send me an email or include the message request in the order notes box during checkout.

About the Metals

The FAQ page on the Argentium Silver website says this about their silver alloy in comparison to regular sterling silver:

"It is purer than Sterling (935 or 960), has increased tarnish resistance, a whiter colour, antibacterial and hypoallergenic properties and a firestain-free surface. All of these benefits make Argentium Silver better for the end wearer and gentler on the environment, as less chemicals are used in production."

I choose to work with Argentium Silver because it is recycled, 93.5% silver, tarnish resistant due to the added germanium, does not contain nickel, and has greater durability and scratch resistance over traditional sterling silver alloys. The transparent layer of germanium oxide that forms on the surface is what allows pieces made from Argentium Silver to resist tarnish so well.    

Nope! I use Argentium silver, which is recycled, 93.5% silver, tarnish resistant due to the added germanium, and does not contain nickel. It is an alloy of silver, copper and germanium. 

I use grade-2 pure unalloyed niobium, which is considered a safe metal for those with metal sensitivities and will not corrode or tarnish. I use it in its natural state, which is a dark grey color, and I also heat treat some of my niobium jewelry pieces which lends a rich black color to the metal that will not wear off. Black niobium pieces are still pure niobium, there is no coating or plating added to the surface.

All of the niobium jewelry I make is nickel-free.  

None of my solid gold items contain nickel, including the white gold products (I use a palladium-white gold alloy instead of the traditional nickel-white gold alloy).

Gift Cards

Yes, provided there is still a balance remaining on the card. However, they cannot be reloaded.

Yes. A customer can redeem another gift card during checkout.

Customers can't check their own gift card balance, but I can check it for you. Just send me an email with your order number!

Yes, gift cards are applied to the final order total which includes shipping and taxes. 

Gift card codes are considered currency, so only the customer can see the full code. However, I can resend the gift card to the original email address that is associated with the purchase. Just send me an email with your order number!

No, gift cards cannot be reloaded.

Yes, you can also use a discount code when you purchase something with your gift card because gift cards are considered a form of currency.

Size, Fit & Measuring

All of the hoops in my shop are measured using the inner diameter. Although, if you need to know the approximate outer diameter of a piece to see how much space it will take up I'd be happy to provide that - just send me an email!

The gauge is how thick your jewelry is. Jewelry gets thicker the smaller you go in numbers. For example, an 18 gauge nose stud is thicker than a 22 gauge nose stud. You will see gauge written like this: 16G, 16g, and 16 gauge.  

If you don't know which gauge you wear you may be able to measure it at home! 

As long as you are wearing the correct gauge of jewelry in your piercing, just use a caliper to measure how thick (big around) your jewelry is. For reference, a "normal" ear lobe piercing that has not been stretched (especially if it was done with a piercing gun) is 20 gauge.

AWG (American Wire Gauge) Measurements: 

22 gauge = 0.64mm

20 gauge = 0.81mm

18 gauge = 1.02mm

16 gauge = 1.30mm

14 gauge = 1.63mm

12 gauge = 2.06mm

10 gauge = 2.59mm

8 gauge = 3.25mm

The millimeter measurement that corresponds with each gauge can vary slightly depending on the manufacturer (usually +/- 0.5mm). For example, you may find that your 16 gauge helix stud measures 1.2mm.

Wearable length is the part of the post that is actually inside your piercing. This is different from the total length of the post. 

The inner diameter of a hoop refers to the measurement that is taken in a straight line from inside edge to inside edge.   

To ensure you get a proper fit, I highly recommend measuring your piercing. I have a handy guide for that here: Measuring Nostril & Septum Piercings

Please see this page for detailed information: Buying a Nose Stud from Metal Lotus  

General Questions

No, I'm sorry. I'm not currently accepting custom projects at this time.

No, you will need to wait until your piercer tells you that your piercing is fully healed. All of my jewelry is intended for wear in fully healed piercings only.  

No, I only sell my jewelry online. I don't offer in-person pickups on orders, and I don't have inventory for you to browse (everything is made to order). 

Possibly! The threading on the back of my tops is compatible with standard 18 gauge and 16 gauge body jewelry that has a 0.9mm thread pattern. 

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