Returns + Exchanges:
Body jewelry sales are final. Read my full shop policies here: Returns & Shipping
Please ask all size related questions prior to ordering, I'm always happy to help! Send me a message here: Email Me
. I respond to emails within 24 hours Mon-Fri, weekends excluded.Fabrication Time + Shipping:
With the exception of solid gold items, orders will ship within 1-3 business days. Business days are Monday-Friday, weekends and holidays excluded (business days are not consecutive calendar days). Solid gold jewelry will take 7 business days for me to fabricate prior to shipping.
Shipping within the US costs a flat $3.50 for orders under $75 (orders over $75 ship for free). Shipping costs for locations outside of the US vary from $9-$17. All orders are shipped via USPS First Class with a tracking number. Cancellations + Size Changes:
Cancellations and requests to change the size must be sent within 4 hours of the sale. Otherwise, I will have already started working on and packaging the order. I am a single maker, there is no team behind Metal Lotus.