I will not begin working on your order until I receive payment. If you need to cancel your order, please contact me within 24 hours. Payment for custom orders is expected upfront prior to beginning the project. Thank you for your understanding!
With the exception of solid gold items, please expect to wait 10 business days (Mon-Fri) prior to your order shipping. Business days are Monday-Friday, weekends excluded. I strive to dispatch orders as quickly as possible, but quality of workmanship is very important to me and I am only a single person doing this!
Your item will be shipped first class using USPS in a small gift box, and I include a tracking # for all US purchases.
Before completing checkout, please ensure your mailing address is correct. I am not responsible for any extra shipping costs if the address you supply is incorrect.
If your item arrives damaged, please send me a picture immediately upon arrival and include both the broken item and the packaging in the photo. I will replace your jewelry at no cost to you. Please allow up to the standard fabrication time (10 business days, Mon-Fri) for a replacement to be made and shipped out.
If your item is non-deliverable and marked return to sender I will attempt to contact you immediately after I receive it back so that we can discuss how you would like to proceed. Please note that shipping costs are nonrefundable. If a refund is decided upon I will refund the cost of the item only. Alternatively, I would be happy to resend the package using an updated, correct address after receiving payment for the additional shipping costs.
Unopened packages that are refused by the buyer and marked returned to sender will be refunded, minus the shipping costs, once the package safely makes it back to me.
I am delighted to ship internationally to many locations! Please be familiar with your own country's customs duties, VAT, delivery fees, or taxes, as these are your responsibility to pay. On average, international packages take 3-6 weeks to arrive, although some may take longer. I do not consider international shipments lost until 8 full weeks have passed from the date I shipped the package. If your package is returned to me because it was unclaimed, and you would like it reshipped, you are responsible for the additional shipping costs.