Current Fabrication Time: Approx. 4 Weeks
Returns + Exchanges:
Body jewelry sales are final. Read my full shop policies here: Returns & Shipping
Please ask all size related questions prior to ordering, I'm always happy to help! Send me a message here: Email Me. I respond to emails within 24 hours Mon-Fri, weekends excluded.
Fabrication Time + Shipping:
I make everything one at a time by myself. Your jewelry will take me approximately 4 weeks to make before it is shipped. Business days are Monday-Friday, weekends and holidays excluded (business days are not consecutive calendar days).
Shipping within the US costs a flat $3.50 for orders under $36 (orders over $36 ship for free). Shipping costs for locations outside of the US vary from $9-$17. All orders are shipped via USPS First Class with a tracking number.
Cancellations + Size Changes:
Cancellations and requests to change the size must be sent within 48 hours of the sale. Otherwise, I will have already started working on the order. I am a single maker, there is no team behind Metal Lotus.
I may still be able to change the size after 48 hours depending on how far I've gotten on the order. However, I reserve the right to refuse order cancellations, or charge a 15% restocking fee, when I have already spent money purchasing supplies for an order and spent time working on it.
Please don't request a cancellation the week that your order will be shipping as the jewelry has already been made custom to the size you picked out by this time.
Please check out my measuring guide page prior to order to ensure you get a good fit: Measuring Your Piercing
Still need some help? I explain how to measure in these posts:
You may also find this page helpful: Frequently Asked Questions